WireVisor gives your support team a secure, real-time replica of your mobile banking app. Troubleshoot issues instantly—no real data or device access required.
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Today’s support workflows are broken. When customers call about an issue in your mobile app, your agents can’t see what they see. This causes delays, confusion, and unnecessary escalations.
WireVisor mirrors your banking app for support—securely and in real time.
Agents see an exact replica of your mobile app’s flows and states. No device mirroring. No customer data exposed.
Highlight UI elements, trigger walkthroughs, and use bank-approved instructions to guide customers with accuracy and confidence.
Every session generates an audit log and timeline. Ideal for compliance, QA, and product teams.
Shorter calls, fewer escalations, and more productive agents.
Clear visibility eliminates guesswork.
Customers feel guided and supported.
No more vague bug reports or reproduction requests.
Give your support team a secure, interactive replica of your mobile banking app. Instantly access any screen, reproduce issues across devices, and guide customers with confidence—no real data or engineering effort required.
![[interface] graphic design of app flow diagram (for a consumer apps)](https://cdn.prod.website-files.com/69289a2160b0e473eb70eae7/692f3193290c5636650a5389_Customer%20App%20Journey.png)
Your team provides a recording of your mobile app.
Our team replicates your screens, flows, and states securely on our platform.
Admins manage users, permissions, and visibility. Agents log in and support customers instantly.
WireVisor is a standalone enterprise product built by Koombea. For over 18 years, we’ve helped banks and fintechs build, secure, and scale mission-critical digital products. WireVisor reflects that experience—bringing clarity and visibility to support teams without compromising compliance.
Client feedback
Discover how financial institutions use our simulation platform to resolve customer issues quickly, ensure compliance, and deliver a seamless support experience—without exposing sensitive data.
![[headshot] image of a customer (for a financial advisor)](https://cdn.prod.website-files.com/69289a2160b0e473eb70eae7/69289ff0a772e271a73cf0ba_3713c12b-12ab-4270-bd5e-11f01d9d29cc.avif)
With WireVisor, our agents instantly see the customer’s app view. We resolve issues faster and maintain strict compliance every step of the way.
![[headshot] image of customer (for a university)](https://cdn.prod.website-files.com/69289a2160b0e473eb70eae7/69289ff02134e2d7e2573f7a_b77730a8-d64c-4b84-8314-c1be00569ae2.avif)
The simulator transformed our remote support. We can guide customers through any scenario, on any device, with zero risk to real data.
![image of an expert consultant [headshot]](https://cdn.prod.website-files.com/69289a2160b0e473eb70eae7/69289ff2f0a88959b39105bb_2d8e5e42-8a05-4c0b-8a53-820b300f7999.avif)
Setup was effortless. Our team is more confident, escalations are down, and customer satisfaction scores have improved significantly.
Get clear, straightforward answers about our simulation platform, setup, security, and how it streamlines support for financial institutions.
The simulator replicates your mobile banking app using synthetic data, allowing agents to navigate and troubleshoot real scenarios without accessing actual customer information.
No. All simulations use synthetic data only, ensuring privacy and compliance with industry standards at every stage.
Just provide screen recordings of your iOS and Android apps. Our team manages the full simulator build—no engineering or SDKs required.
Yes. Each organization receives a separate, branded environment with dedicated controls, supporting multitenancy and regulatory needs.
Send updated screen recordings when your app changes. We update your simulator promptly, keeping it aligned with your latest release.
Features include session logging, data masking, redaction, and audit trails. Each environment is isolated to meet strict compliance standards.
Connect with our experts
Have a question? Contact us atcontact@wirevisor.com
"WireVisor empowers our agents to resolve issues quickly and accurately. Game changer for our team."
![[interface] image of a mobile banking app interface on a tablet with hands interacting](https://cdn.prod.website-files.com/69289a2160b0e473eb70eae7/69289ff07d8a3f6b4d7a9339_efda1279-f9f4-4bac-a0ae-d4fce4e0c8d8.avif)