# WireVisor: See what your customers see > WireVisor gives your support team a secure, real-time replica of your mobile banking app. Troubleshoot issues instantly, with no real data or device access required. Resolve issues fast. Without the guesswork. WireVisor gives your support team a secure, real-time replica of your mobile banking app. Troubleshoot issues instantly, with no real data or device access required. - Website: https://www.wirevisor.com/ - Book a demo: https://www.wirevisor.com/book-a-demo/ - Built by: [Koombea](https://www.koombea.com/), since 2007 ## Your support team is flying blind. When customers call about an issue in your mobile app, your agents cannot see what they see. That gap causes delays, confusion, and escalations nobody needs. - Agents rely on customer descriptions instead of real visibility. - Customers send screenshots through insecure channels. - Calls take longer than they should. - Engineering gets pulled into support because teams cannot reproduce the issue. - Compliance risk grows when PII moves through the wrong channels. ## A live replica of your app, built for support. WireVisor gives agents a real-time replica of your mobile banking app. They see exactly what the customer sees, without touching real data or the customer's device. - **Real-time app simulation.** Agents navigate the same screens, flows, and states your customer sees, on iOS or Android. - **Guided support tools.** Step-by-step agent instructions and a searchable issue solver keep every call on script. - **Instant documentation.** Sessions are documented as they happen, so handoffs and audits start with the full picture. ### Replicate any customer app journey. Switch between personal and business clients, jump to any screen, and walk the customer through the exact flow they are stuck on. - Personal and business client views - Every screen, flow, and state in your app - iPhone and Android layouts, one toggle apart ## Why financial institutions choose WireVisor - **Faster resolution times.** Shorter calls, fewer escalations, and more productive agents. - **Higher first-contact resolution.** Agents see the exact screen, so more issues close on the first call. - **Improved CSAT and NPS.** Customers feel guided and supported, not interrogated. - **Less load on engineering.** No more vague bug reports or reproduction requests. ## Built for financial institutions Built for banks, credit unions, and fintech support teams. - SOC 2 Type II ready - Bank-grade encryption - PII redaction controls - Full audit trails - iOS and Android ## How it works: Live in three steps. Our team handles the build. Yours handles the customers. 1. **Share a screencast.** Your team sends a recording of your mobile app. 2. **We recreate your app.** We replicate your screens, flows, and states securely on our platform. 3. **Launch to your agents.** Agents log in and start supporting customers right away. ## Enterprise-grade security from day one. A simulation-only environment built to protect sensitive data and meet the strict demands of regulated teams. - **SOC 2 ready, full audit trails.** Every agent action is recorded and reviewable. - **PII masking controls.** Sensitive fields stay hidden by default. - **No real banking data.** Every screen runs on synthetic data. - **No device access.** Nothing is installed on the customer's phone. - **Role-based access.** Admins decide who sees what. - **Multi-tenant architecture.** Separate teams and organizations stay isolated. ## Pricing: Simple, predictable enterprise licensing. One annual subscription, sized to your support team. Pricing is quoted on request. - Annual subscription based on support team size - Full screen and flow replication included - One-time implementation setup - Discounts for multi-year agreements - SOC 2-aligned security posture - Unlimited tenant admins [Request pricing](https://www.wirevisor.com/book-a-demo/) ## Frequently asked questions ### How does the simulator work? It recreates your mobile app using synthetic data, so support agents can navigate real scenarios without touching real customer information. ### Does it use real customer data? No. WireVisor uses only synthetic data to simulate your app, which keeps customer data private and your team compliant. ### What do we need to get started? A screencast of your mobile app showing its key flows and screens. Our team handles the rest. ### Can it support multiple organizations? Yes. The multi-tenant architecture lets you manage multiple organizations and support teams from one platform. ### How are app updates handled? We work with your team to update the simulation as your app evolves, so agents always see the current version. ### What security and compliance features are included? SOC 2-ready controls, role-based access, audit trails, PII masking, and a multi-tenant architecture built for enterprise security standards. ## About: Built by people who build banking apps. WireVisor is a standalone enterprise product built by Koombea. Since 2007, Koombea has helped banks and fintechs build, secure, and scale mission-critical digital products. WireVisor brings that experience to support teams, with clarity and visibility that never compromises compliance. - Company: [Koombea, Inc.](https://www.koombea.com/), founded 2007 - Phone: +1-888-840-3252 - Book a demo: https://www.wirevisor.com/book-a-demo/ - LinkedIn: https://www.linkedin.com/company/koombea/ - X: https://x.com/koombea - YouTube: https://www.youtube.com/channel/UCSojz4fXhZM8XbYFVZ4FsCQ - Instagram: https://www.instagram.com/koombea/ - Facebook: https://www.facebook.com/koombea/ ## More for agents - [Product overview](https://www.wirevisor.com/product.md): What WireVisor is, the problem it solves, features, and outcomes - [How it works](https://www.wirevisor.com/how-it-works.md): The three-step onboarding process - [Security and compliance](https://www.wirevisor.com/security.md): SOC 2 readiness, PII masking, synthetic data, access control - [Pricing](https://www.wirevisor.com/pricing.md): Enterprise licensing model and what is included - [FAQ](https://www.wirevisor.com/faq.md): Common questions about data, setup, updates, and compliance - [About and contact](https://www.wirevisor.com/about.md): Who builds WireVisor and how to reach the team - [llms.txt](https://www.wirevisor.com/llms.txt)